Question 1

Is it actually written with a pen?

Accepted Answer

Yes. A writing machine holds a real pen and writes your letter stroke by stroke. Nothing is printed and nothing is a font.

Question 2

Does it look like my handwriting?

Accepted Answer

It looks like one of 57 real hands, from neat print to loose cursive. Pick the one closest to yours, or the one you wish you had. Size and neatness are up to you.

Question 3

Is the preview what she gets?

Accepted Answer

Yes. The preview you approve is the exact path the pen follows.

Question 4

What’s the difference between a Half Letter and a Full Letter?

Accepted Answer

A Half Letter is a 5½ × 8½ in page (half a sheet of printer paper), folded once for an A2 envelope or in thirds for a regular #10 envelope. A Full Letter is a full 8½ × 11 in page in a regular envelope, the long kind bills come in. The available stationery collections are shown before you pay.

Question 5

What if my letter runs long?

Accepted Answer

The first two written pages are included. Each extra half-size page is $1.50; each extra full-size page is $2.50. One page means one written side. You always see the total before you pay.

Question 6

Where does it get mailed from?

Accepted Answer

Abilene, Texas, through USPS, with a real stamp. Your return address goes on the envelope.

Question 7

How long does it take?

Accepted Answer

The current writing turnaround is shown at the top of the site. USPS usually takes two to five days from there.

Question 8

What if her address is wrong?

Accepted Answer

We check both addresses with USPS before you pay, and show you the corrected version if USPS has one.

Question 9

Can I change or cancel it after I pay?

Accepted Answer

Email us right away with the order number. If the pen hasn’t started, we can change it or refund it. Once it’s in the mail it’s gone.

Question 10

Who sees my letter?

Accepted Answer

Her, and the one person who runs the machine and seals the envelope. Your letter is never used as an example and never shown to anyone else.

Question 11

Do I need an account?

Accepted Answer

No. An account only saves your handwriting, envelope and return address so the next letter takes a minute.

How can we help?

The writing

Envelopes & paper

Mailing

Orders & privacy

Still have a question?